FAQ
Shipping
How much is shipping?
We offer free shipping for all US orders over $75.
How long it will take to receive my order?
Delivery time is varied depends on the individual item. Please read the individual product description for delivery time. If you have any questions regarding your order status, please contact us at support@dulmari.com or via our Instant Messaging (IM) system.
I want to order couple of items together. Can I receive them in one package?
We ship from our warehouses in the United States and partnered factories in international locations. In order to have your items delivered as fast as possible, we might ship them when the products are available in the closest location to your address at the time. Our fabulous inventory tracking system will indicate us which factory has the availability of the product and can deliver the item faster. So, we cannot guarantee to ship items together. We put all our efforts to deliver as fast as possible within our guaranteed delivery times.
Who pays for the custom fees?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that you may have to pay custom fees when they arrive to your country (This happens in rare circumstances).
I have only received part of my order. Where are the other items?
Most of the time, we ship items separately from different locations to ensure the fastest delivery if your order contains more than one item. One may arrive earlier than the other one. Some shipments may experience delays if we have unexpected high demand. If all your items have not arrived by the promised time, please contact our customer care team at support@dulmari.com at to assist you.
Some orders may arrive early and some may take more than our guaranteed delivery time after we ship them due to postal delays, custom issues, trade barriers between countries, etc. If you haven’t received your items passed the promised date, please contact us at support@dulmari.com. We will reship or give you a full refund depends up on your agreement!
Return and Exchange
Can I return an item?
Absolutely. If you are not 100% satisfied with your purchase, you can return your order for a full refund. Returns must be in the original condition you received them, and in the original packaging.
The following purchases are not eligible for returns.
- All Clearance items are final sale
- Custom products*
*Custom Products are not eligible for returns. If you're not 100% satisfied with personalized items, we will replace it instead of a refund if you agree.
*Free Returns within the United States only.
How long I have to return or exchange items?
For full refund, a return request should be submitted within 14 days of receiving the order.
For exchanges, an exchange request should be submitted within 30 days of receiving the order.
Please see our Shipping and Return Policy for more information.
I changed my mind. Can I cancel the order and have my money back?
We do not accept cancellations after you placed the order and if we have started processing it. If we haven't started processing the order, we might be able to cancel your order and refund your money but it's not guaranteed.
I accidentally ordered the wrong size. Can I exchange it?
We do not accept exchange if you accidentally ordered the wrong size. Since there is no universal size guide line in the clothing industry and every manufacturer do not use the same sizing standard. For your convenience, we have the size charts below the size selection on product pages.
I am buying a gift for someone else and I want items to be delivered by a specific date. Is it possible?
We cannot guarantee the deliveries the date you need the item(s). If you plan to give a gift item to your loved ones during holiday season or for a special occasion, please place the order in advance within our guaranteed delivery time. We do not recommend buying items in the last minute during the busy holiday seasons if you’re in hurry (unless you want expedited shipping a higher rates).
If you want your items delivered faster, please please contact our customer care team at support@dulmari.com. We can do expedited shipping if you're willing to pay the extra shipping cost and we will do our best to have your items delivered on time.
Do you offer gift wrapping?
Sorry, we currently do not offer gift wrapping.
Sizing
How do I know I am ordering the correct size?
We post the size chart and how to measure instructions for every apparel item. If you need more help with the sizing, please contact our customer care team at support@dulmari.com.
I received the wrong size from what I ordered. Can I exchange?
Please notify us with a photo of the size tag on the item as a proof within 30 days of delivery if you received the wrong size. We will gladly exchange or issue a refund.
Exchange Rates and Custom Charges
My countries currency is not USD. How can I pay in USD?
Our prices are in USD. If your currency is different, it will be converted to USD depends on the currency exchange rate at the time you place the order.
Do I have to pay custom charges?
You are responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens though).
If you have a specific question for which you can’t find an answer here, please contact us at support@dulmari.com.
Payment Methods and Security
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, Discover, Apple Pay, Amazon Pay, and Google Pay.
Is the payment processing secured?
Our payments are handled by Shopify according to PCI DSS compliance and meet all 6 categories of PCI standards. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Please read our PCI compliance for more information.
Are my privacy information secured?
Privacy of our visitors is extremely important to us. Please read our Privacy Policy for more information.